This policy describes how we collect, store and use the personal information which users enter on the Excel Skills Australia website and highlights the security measures which we've implemented in order to safeguard the personal information of our customers.
When you visit the Excel Skills Australia website, we collect statistical information like your IP address, browser type, operating system and the pages accessed on our website. This is part of the standard operating procedures which are used by most websites and the information which is collected is aggregated in order to measure the number of visits, average time spent, pages viewed and other indicators which form part of our website visitor statistics. This information is used for the purpose of determining the use of our website, identifying any broken links or browser errors and to improve the content on our website.
If you decide to purchase any of our templates or our full template package, we require that you enter your personal information when completing the checkout process. The personal information which you supply is used as follows:
- Your e-mail address and the password that you specify are used as your login details,
- The billing name, address, postal code, country and GST number are included on your tax invoice, and
- Your contact telephone number is used only for support purposes.
All the he personal information which you enter on the checkout and payment pages of our website is encrypted when it is sent from the appropriate web page and stored in our database. This encryption is facilitated through a secure SSL certificate which is supplied by Comodo.
After entering your personal information, you are transferred to the payment pages of our website. When you select the card payment option, you are required to enter your card details on a secure card payment page. The information which you enter on this page is secured through SSL encryption and processed through a secure payment interface which is provided by eWAY, a leading Australian card acquirer in accordance with international online security standards. Note that the card details which are entered on our payment pages are not retained in any way.
When you access our website, we may place small data files called "cookies" on your computer. We send a "session cookie" to your computer as part of the shopping cart process. This type of cookie helps us to recognize you when you visit multiple pages on our website during the same session so that you don't need to supply your details on each page. Once you decide to leave our website or when you simply close your internet browser window, this cookie expires and no longer has any effect. We also encode our cookies so that only we can interpret the information which is stored in them. You are free to decline our cookies if your browser permits you to do so, but this action may interfere with your use of our website.
Protection of Personal Information
As we mentioned before, we use SSL encryption when the personal information which you enter on our website is transmitted to our web server. We also use the latest computer safeguarding technologies including firewalls and data encryption in order to protect the personal information which is stored on our web servers and we implement the highest standards of physical, electronic and procedural safeguards at the premises where our web servers are situated.
Use of Personal Information
Your personal information is only used for the purpose of registering for our services and receiving support when it is required. We will not share your personal information with third parties under any circumstances. We also therefore guarantee that you will not be contacted by any third parties as a result of registering for our services.
Communication with Customers
We do not communicate with our customers through regular newsletters and will not send you any unsolicited e-mails. The only correspondence which you will receive from us relates to important service or product announcements and support or information requests which are initiated by you.
Changes to Personal Information
All our products are sold on a once-off basis and it is therefore not necessary to update any of your personal information on our website.